PRIVACY POLICY / GDPR Compliance

GDPR Compliance Website Privacy Policy

Here at FERRUM D Gentile we take the privacy of our customers very seriously and we take great care to safeguard any personal information given to us whether that is on our website or through other means of communication.

This policy provides details and explains how we collect and use customer information and data.

By using our website's and/or providing us with your personal details you are agreeing to our Privacy Policy. Please do keep checking our Privacy Policy as we may need to update it without contacting you beforehand.

This privacy policy will be applied for all of our subsidiaries (dgentile.com, ferrumdg.com, ferrum-d.ch, schmiedekurs.ch, etc.)

 

When will we ask for personal details?

We may ask for personal details for the following reasons:

  • You have placed an order on our website
  • You have signed up to receive our newsletter or communications from us
  • You have created an account on our website in anticipation of placing an order with us

 

Why do we ask for our customers’ personal data and how do we use it

The main reason is usually because an order has been placed and we need to process this.

We will retain this personal data captured during the order process for the potential life of the product you have purchased to enable warranty claims and invoice requests to be serviced.

We will never sell or pass on our customers information and/or data to any third party unless required by the law or for legal purposes.

 

How do we store supporter information securely?

We take great care to prevent the loss or misuse of any of data we hold for our customers. All information kept is held in compliance with the general data protection regulation and any other legislation that is applicable.

Much of our communication with customers is through Email which is not a fully secured form of communication. We do everything within our powers to keep our systems protected as far as possible, but we are not able to offer any guarantees.

We are unable to make representations about any other websites that may be accessed through links on our own website and our social media channels. These websites are independent from ferrum-d.com and we have no influence over the site or how any personal data collected through these sites are kept and used.

How can supporters change their personal details or ask us not to contact them?

If at any point you decide you do not want to be contacted by us or need to change your personal details please either email support: info@ferrum-d.com or write to us at: FERRUM D Gentile, Baselstrasse 165, 4253 Liesberg (BL). All data will be amended or removed from our systems within 15 working days.

Access Rights

Customers have the right to request copies of personal information and data as well as the details of how we use that information. Customers who believe that the personal information we are holding is inaccurate can request that it is changed by emailing support:  info@ferrum-d.com or write to us at: FERRUM D Gentile, Baselstrasse 165, 4253 Liesberg (BL). If you would like more information about these rights, please contact support as above.

If you have any questions about our Privacy Policy or would like further information, please do not hesitate to contact support:  info@ferrum-d.com.